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SURGERY NOTICE

PLEASE ONLY ATTEND THE SURGERY IF YOU HAVE A BOOKED APPOINTMENT. FOR ALL OTHER QUERIES PLEASE USE ECONSULT OR CALL THE SURGERY.

Covid-19 Vaccine Information

Astra-Zeneca Vaccine

The Medicines and Healthcare Products Regulatory Agency (MHRA) has said there is no evidence the vaccine had caused problems, and people should still go and get vaccinated when asked to do so. "Blood clots can occur naturally and are not uncommon. More than 11 million doses of the Covid-19 AstraZeneca vaccine have now been administered across the UK," said Phil Bryan of the MHRA.

Thank you to all our patients for your support and understanding of the mammoth unprecedented vaccination campaign we are undertaking.

We are working with 5 other practices to roll out the vaccination plan as fast as we can, bearing in mind we have had last minute changes and are reliant on vaccine deliveries alongside logistical issues.

We are working through the priority groups as set out by JCVI, people will not be forgotten but please do not call the practice - we will contact you.

We are also receiving many calls regarding second doses. As soon as we have further information we will contact you so there is again no need to contact the Practice. We have systems in place ready to go as soon as we are given the second dose vaccine delivery dates

Our staff are working really hard and your support is truly appreciated.

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IF YOU RECEIVE A LETTER, FROM NHS ENGLAND, INVITING YOU TO ATTEND THE FOLKESTONE OR CANTERBURY VACCINATION HUB AND YOU DO NOT WISH TO ATTEND EITHER OF THESE VENUES, YOU WILL STILL REMAIN ON THE SURGERY WAITING LIST, YOU WILL NOT BE PUT TO THE BOTTOM, AND YOU DO NOT NEED TO CONTACT THE SURGERY AS WE ARE CONTINUING TO WORK THROUGH OUR LIST.  

Priority List

 

We are now contacting patients, who are in Group 5, 6, 7 and 8 in regards to booking an appointment for the Covid-19 vaccination. We are also contacting patients for their 2nd dose who had their 1st just before Christmas.

Please help protect yourself, friends and loved ones by getting vaccinated when you are invited.

**We have been made aware that there are a number of scams regarding the Covid-19 Vaccination, a Practice in the Ashford area reported that an elderly patient of theirs was contacted in regards to receiving a Covid Vaccination, at home, for a charge. This is a scam.

Another we have been alerted to is an automated phone call asking the patient to press a number to go further in booking a Covid-19 vaccination, this is also a scam. Any concerns please contact the surgery via Phone call or Econsult**

Find out more



 

**To all patients**

We are currently experiencing a high volume of phone calls.

Our online system eConsult may be able to help with your query instead.

As well as asking a GP for advice, eConsult can used for administrative help, prescription queries and sick certificates. 

APPOINTMENT REQUESTS MUST BE ASKED FOR VIA ECONSULT OR BY TELEPHONE, PLEASE DO NOT ATTEND THE SURGERY IN THE AIM OF BOOKING AN APPOINTMENT.

 

Covid-19

- Appointments: please phone the practice for a telephone consultation or complete an eConsult. 

- Prescriptions: Can be sent via the EPS (Electronic Prescription Service) 

- Sick notes: Requested via eConsult and can be sent to patient via SMS text message or post. 

- Medical Reports/Medical Records/To Whom It May Concern letters: To be requested via eConsult or completion of our SAR (Subject Access Request) or TWIMC (To Whom it may concern letter) forms in reception.  

For all other admin/forms, please contact us via eConsult. 

Thank you for your co-operation in these difficult times. 

Welcome to Sydenham House Medical Centre

 

Sydenham House Medical Centre is based in Ashford, Kent and forms part of the Sydenham House Medical Group.   

To view The Sydenham House Medical Group website please click on the following link http://www.sydenhamhousegroup.co.uk/index.aspx

The doctors and staff at Sydenham House Medical practice are proud to offer the highest standard of patient-centred healthcare.

 We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

 

In addition to everything you need to know about the practice, you will also find a wealth of health-related information. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.

 

Improved access

 

Extra appointments available at GP practices in Ashford

From 1st October 2018, evening, weekend and bank holiday appointments will be available with range of Primary Care health professionals in Ashford.

 

This is part of a national drive to improve access to Primary Care services and give people the opportunity to have an appointment at a time that suits them.

 

These extra appointments, alongside existing services, will allow patients to pre-book routine appointments with healthcare professionals between 8am and 8pm each weekday as well as appointments on Saturdays, Sundays and bank holidays.

 

Appointments will be provided from practices in different locations within Ashford, not necessarily at the patients’ own surgery, but the health professionals treating them will, with their consent, be able to see their full medical records.

 

Anyone needing to make an appointment should contact their GP practice in the first instance.

 

Trained reception staff will know when appointments are available and with which healthcare professional.  They will be able to book an appointment at either the patients’ own surgery or one of the other practices providing appointments within Ashford.   Patients should advise the receptionist if they particularly want an evening or weekend appointment.

 

Please note, these extra appointments will be available for pre-booked care.  It is important to remember that anyone who needs medical assistance when their practice is closed should continue to dial NHS 111.

 

We would welcome feedback on this new service – please either complete a Family and Friends Test questionnaire at the practice when attending for your appointment or alternatively email the CCG patient experience team on nelcsu.engagement@nhs.net.

*ALL TELEPHONE CALLS ON SATURDAYS WILL BE PUT THROUGH TO THE 111 SYSTEM

When We Are Closed

When our GP Practice is closed, patients should call the NHS 111 service by dialling 111. 

All calls are free from landlines and mobile phones. 

 

What is NHS 111?

A simple, free to call, easy to remember three digit number that is available 24 hours a day, 365 days a year. 

- NHS 111 directs patients to the service thta is best able to meet your needs taking into account your location, the time of day you are calling and the capacity of local services. 

 

When should I use NHS 111?

When its not a life threatening situation and, therefore, is less urgent than a 999 call. 

- When you cannot see your own GP, for instance when it is closed or you are away from home. 

- When you feel you cannot wait or are simply insure of what service you require. 

- When you require reassurance about what to do next. 

 

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.   

 

(Site updated 07/04/2021)

Contact Details

Sydenham House Medical Centre

Contact Telephone

01233 645851
01233 645851
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