**To all Patients**
You will be pleased to know in the last week we have prepared our Musgrove site to handle patients that may have suspected COVID-19 and to be able to offer them essential Primary Care Services.
We have done this for the safety of our staff and patients to ensure that patients that do not have COVID-19 are not mixed in the same building as those who do.
As there is limited site space in Ashford, we will sharing the facility with our colleagues in the area.
This is not a testing centre. It is not intended to be treating patients with severe conditions.
Appointments will be made with the main practice and patients that have suspected COVID-19, that need an examination will be offered an appointment at the Musgrove site to ensure the safety of all patients and staff.
FOR YOUR OWN SAFETY PLEASE DO NOT ATTEND THIS SITE UNLESS SPECIFICALLY ASKED TO DO SO.
Due to the current situation, as of MONDAY 23rd MARCH, our doors will be closed.
- Appointments: please phone the practice for a telephone consultation.
- Prescriptions: Can be sent via the EPS (Electronic Prescription Service)
- Sick notes: Can be sent via SMS text message, email or post
- Medical Reports/Medical Records/To Whom It May Concern letters: To be collected at pre-arranged times, please contact us on 07376 625 888
For all other admin/forms/new patient packs, please contact us on 01233 645851 to arrange a time to collect.
Thank you for your co-operation in these difficult times.
Caring for people at highest risk during Covid-19 incident
If you did not receive a letter last week and you feel you should have please bear with is as we are waiting for further clarification of a number of points. When we have the information we require we will be sending out letters as soon as possible. PLEASE DO NOT COME TO/OR CALL THE SURGERY TO DISCUSS THIS.
Welcome to Sydenham House Medical Centre
Sydenham House Medical Centre is based in Ashford, Kent and forms part of the Sydenham House Medical Group.
To view The Sydenham House Medical Group website please click on the following link http://www.sydenhamhousegroup.co.uk/index.aspx
The doctors and staff at Sydenham House Medical practice are proud to offer the highest standard of patient-centred healthcare.
We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.
In addition to everything you need to know about the practice, you will also find a wealth of health-related information. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.
Extra appointments available at GP practices in Ashford
From 1st October 2018, evening, weekend and bank holiday appointments will be available with range of Primary Care health professionals in Ashford.
This is part of a national drive to improve access to Primary Care services and give people the opportunity to have an appointment at a time that suits them.
These extra appointments, alongside existing services, will allow patients to pre-book routine appointments with healthcare professionals between 8am and 8pm each weekday as well as appointments on Saturdays, Sundays and bank holidays.
Appointments will be provided from practices in different locations within Ashford, not necessarily at the patients’ own surgery, but the health professionals treating them will, with their consent, be able to see their full medical records.
Anyone needing to make an appointment should contact their GP practice in the first instance.
Trained reception staff will know when appointments are available and with which healthcare professional. They will be able to book an appointment at either the patients’ own surgery or one of the other practices providing appointments within Ashford. Patients should advise the receptionist if they particularly want an evening or weekend appointment.
Please note, these extra appointments will be available for pre-booked care. It is important to remember that anyone who needs medical assistance when their practice is closed should continue to dial NHS 111.
We would welcome feedback on this new service – please either complete a Family and Friends Test questionnaire at the practice when attending for your appointment or alternatively email the CCG patient experience team on firstname.lastname@example.org.
*ALL TELEPHONE CALLS ON SATURDAYS WILL BE PUT THROUGH TO THE 111 SYSTEM
When We Are Closed
When our GP Practice is closed, patients should call the NHS 111 service by dialling 111.
All calls are free from landlines and mobile phones.
What is NHS 111?
- A simple, free to call, easy to remember three digit number that is available 24 hours a day, 365 days a year.
- NHS 111 directs patients to the service thta is best able to meet your needs taking into account your location, the time of day you are calling and the capacity of local services.
When should I use NHS 111?
- When its not a life threatening situation and, therefore, is less urgent than a 999 call.
- When you cannot see your own GP, for instance when it is closed or you are away from home.
- When you feel you cannot wait or are simply insure of what service you require.
- When you require reassurance about what to do next.
Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.
(Site updated 15/05/2020)