New Patients

The doctors welcomes new patients who live within our practice area.

As it often takes sometime for records to be forwarded from your former practice all newly registered patients will be asked to complete a new patient registration form and a health questionaire. Online versions of these are available below.

Medical treatment is available from the date of registration. Please contact reception for further information.

If you are ill while away from home or if you are not registered with a doctor but need to see one you can receive emergency treatment from the local GP practice for 14 days. After 14 days you will need to register as a temporary or permanent patient.

You can be registered as a temporary patient for up to three months. This will allow you to be on the local practice list and still remain a patient of your permanent GP. After three months you will have to re-register as a temporary patient or permanently register with that practice.

To register as a temporary patient simply contact the local practice you wish to use. Practices do not have to accept you as a temporary patient although they do have an obligation to offer emergency treatment. You cannot register as a temporary patient at a practice in the town or area where you are already registered.

When registering new patients will be asked to sign a zero tolerance form

We strongly support the NHS policy on zero tolerance. Anyone attending the practice who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.

This practice operates a ZERO TOLERANCE approach towards violence and abuse of staff and property.

The following are examples of behaviour which are not acceptable:

• Violence towards staff, patients or visitors
• Threats or threatening behaviour
• Excessive noise, eg loud or intrusive conversation, or shouting
• Racist or sexist behaviour or language
• Malicious allegations relating to members of staff, patients or visitors
• Abusing alcohol or drugs on the premises
• Drug dealing
• Willful damage to surgery property
• Theft

These fact sheets have been written to explain the role of UK health services, the National Health Service (NHS), to newly-arrived individuals seeking asylum. They cover issues such as the role of GPs, their function as gatekeepers to the health services, how to register and how to access emergency services.

Special care has been taken to ensure that information is given in clear language, and the content and style has been tested with user groups.

Open the leaflets in one of the following languages:

English	Farsi	Urdu
Albanian	Bengali	Hindi
Arabic	Croatian	Lithuanian
Bulgarian	Punjabi	Polish
Chinese (Cantonese)	Somali	Portuguese
Chinese (Mandarin)	Gujerati	Spanish
Russian	Turkish	French

Sydenham House Medical Practice has been designed with appropriate access, toilet facilities and parking.There is a doorbell should you require any assistance.  Should you require any further help  please ask one of our receptionists.

We have a wheelchair available for use in surgery.

Hearing Difficulties

If you are experiencing hearing difficulties when being called in to see the doctor or nurse, please do let us know in order for us to set up an alert on your medical records and personally collect you from the waiting room. Alternatively, we do have the facility of a portable induction loop. If you would like to use this, please ask at reception for assistance.