Our appointment booking system is as follows:
A telephone triage system If it is thought necessary to see a clinician you will be offered an appointment for that day or the following day
On the day appointments These can be booked online
Routine appointments These can be booked 1 week in advance
We will not facilitate “walk in appointments”
We do also offer a limited amount of appointments on a Saturday which can be booked in advance. We do not offer walk-in appointments on any days, including Saturdays. Please ask the receptionist for any availabilty if you feel you would benefit from having a Saturday appointment,
For urgent appointments out of hours please telephone NHS 111.
If you cannot keep an appointment, please inform us as soon as possible. Missed appointments waste valuable clinical time. If you are not able to make your appointment, please do call us to let us know, as we may be able to offer your appointment to another patient.
If you are more than 10 minutes late for your appointment you may be seen at the discretion of of the clinician, depending on the time available.
Patients are requested to telephone before 10.30 am if a visit is required that day. Emergency visits only will be arranged after that time. Please give the receptionist as much information as possible to enable the doctor to allocate priority to house calls.
A doctor or nurse may phone you back, as it may be that your problem can be dealt with by telephone advice or that it would be more appropriate to send a nurse - or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the practice.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced)
We are now using SMS (Text Messaging) for the following:
Health Promotions (ie 'flu campaign)
Reminders to book annual reviews
If you wish to be included in this scheme, please advise us of your up to date mobile number.
Alternatively, please advise a member of the reception staff if you DO NOT wish to participate.
Amount of DNAs Sydenham House Medical Centre have had for 2019
Missed appointments waste valuable clinical time.
If you are not able to make your appointment, please do call us to let us know, as we may be able to offer your appointment to another patient.
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